Accelerate Field Service Repairs
Service departments drive significant revenue and customer loyalty. Gain back lost productivity by keeping customer and internal assets up and running. Get technicians up and running in minutes with product information from any device, anywhere.
“As manufacturers continue on their digital transformation journey, the value of having data at the fingertips of all workers—whether it’s on a factory floor or in field service—is only growing. Vertex extends the capability: putting 3D visualization in the hands of everyone, unlocking use cases that expedite problem solving, which in turn can open up new revenue potential and improve the customer experience.” Read More
Problem
Field service teams don’t have access to up-to-date, adequate product information so they have an extremely challenging time resolving issues, predicting maintenance needs, and providing relevant training. This results in lost service revenue, increased backlogs, and lost customer loyalty.
Solution
Vertex empowers field service teams to immediately access and understand the latest asset information from assembly instructions to in-service IoT data. Our customers service clients better, faster, and without waste by accessing all the relevant product and performance data with contextual visuals to revolutionize field work instructions, training, predictive diagnosis, and on-site repairs from mobile devices.
Use Case Solutions
Field Service
Connected IoT
GAIN INSIGHTS FROM IOT DATA
Instantly understand what your asset information means. Vertex integrates with IoT data sources to enable visual dashboards with situational awareness to immediately analyze and gain insights from IoT data. Combine asset data with real-time visuals for predictive maintenance and performance insights and deliver into the hands of your technicians.
Field Training
GIVE THE BEST CUSTOMER SERVICE
Stay connected with the latest product data for accurate customer service. Build training applications with an interactive, virtual representation to maintain a high-quality training experience anywhere in the world.
Field Service
LEAVE OUTDATED PDFS BEHIND
Always have accurate, up-to-date product information anywhere in the field or repair facility. Vertex enables dynamic 3D work instructions, aftermarket part and assembly verification, and maintenance and repair documentation. Field teams eliminate errors, reduce errors, and improve technician safety.
Business Benefits
Increase Uptime
Get your jobs done faster. Vertex keeps service teams connected to the latest product information and viewing relevant visual information anywhere, so you can cut downtime and get assets back online faster.
Slash Operating Costs
Eliminate wasteful spending from lengthy processes. With our platform, teams always have access to the right information for part ordering, fast repairs, and better product knowledge.
Make Customers Happy
Stay connected with your customers. Not only does Vertex help service teams ensure products operate smoothly and stay online longer, we help you elevate customer interactions and build trust.
Improve First-time Fix Rates
Immediately understand every aspect of a product. Access up-to-date, accurate information from the field to quickly diagnose and resolve issues and order parts quickly.
Power Your Service Processes With Mobile Data Access
Our low-code 3D digital twin visualization platform makes it easy to build and deploy purpose-built applications for manufacturing. We are the only company that offers 3D visualization at a massive scale with complex 3D model rendering on any device.
Dig Into Digital Twin for
Service
Get a little more background on service processes, training, field resolution, and the digital twin.
The Future of Manufacturing: True Alignment Between Silos
Digital transformation gives manufacturers a chance to align different silos as they consume and interact with a digital twin.
From Digital Twin Vision to Reality
Get more out of your digital twin projects so everyone across the product lifecycle can benefit. Read our article to learn common challenges, opportunities, and tips to succeed in your digital twin initiatives.Get Started With Your
Development Team
RENDER YOUR FIRST SCENE DOC
A brief tutorial for rendering your first scene in Vertex with a working example and interactive demo.
3D WORK INSTRUCTIONS EXAMPLE APP
Bring clarity to your processes by connecting 3D digital twins to your work instructions.
Let's Talk
We want to help you achieve the service workflows you’ve always dreamed about.